Privacy Policy

Last updated: May 2025

THE X-PLUG (“we,” “us,” or “our”) operates https://thexplug.com (the “Site”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains:

  1. What information we collect
  2. How we use it
  3. When and with whom we share it
  4. Your rights and choices
  5. How we protect it
  6. Children’s privacy
  7. Updates to this policy
  8. How to contact us

1. Information we collect

a) Information You Provide Directly

  • Account & Profile Data: name, email address, phone number when you register, log in (including via Google), or book a service.
  • Payment Details: billing address, payment method (processed securely via WooCommerce; we do not store full credit-card data).
  • Booking Data: car make/model, mileage, selected services.
  • Support & Chat: messages you send through our chatbot.

b) Information We Collect Automatically

  • Usage Data: IP address, browser type, operating system, referral URLs, pages visited and cookie data.
  • Cookies & Tracking: We use cookies to keep you logged in, remember your preferences, and for site analytics. You may disable cookies via your browser but some functionality (cart, bookings) may break.

2. how we use your information

To provide services: process orders, manage bookings, deliver products, and send confirmations/reminders.

To communicate: send you account notifications, booking reminders, marketing emails (if opted in) and customer-care responses.

To improve our site: analyze usage, troubleshoot issues, and optimize performance.

To secure our site: detect fraud, enforce our Terms of Service, and comply with legal obligations.

3. shARING YOUR INFORMATION

We may share your personal data with:

  • Service providers & plugins: WooCommerce, Amelia, payment gateways, hosting provider, email sender, chatbot provider.
  • Affiliates & partners: if you participate in our referral program.
  • Legal & safety: if required by law or to protect our rights.

We do not sell or rent your personal data to third parties.

4. YOUR RIGHTS & CHOICES

Access & Correction: You can view or update your account details in your profile page.

Opt-out: You may unsubscribe from marketing emails via the link at the bottom of any promotional email.

Cookies: Adjust your browser settings to block or delete cookies (site functionality may be limited).

Data Deletion: Contact us (below) to request deletion of your personal data, subject to legal retention requirements.

5. DATA SECURITY

We implement reasonable technical and organizational measures (SSL/TLS encryption, secure access controls) to protect your data. However, no internet transmission is 100% secure; use caution when submitting personal data.

6. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We’ll post the revised date above and notify you by email or site notice if changes are material.

7. CONTACT US

If you have questions or requests regarding this Privacy Policy, please contact:

Customer Care
email: customercare@thexplug.com