Welcome to The X-Plug. These terms and conditions outline the rules and regulations for using our website and services. By accessing this website and placing orders, you agree to comply with these terms and conditions. Please read them carefully before using our website.

Ordering and Payment

All orders placed through our website are subject to availability and acceptance. Prices are listed in KES and may be subject to taxes and shipping fees. Payment is required at the time of ordering.

Shipping and Delivery

We aim to dispatch orders promptly, and delivery times may vary depending on your location and the shipping method chosen. We are not responsible for delays caused by shipping carriers or unforeseen circumstances. Once your order has been shipped, you will receive a tracking number to monitor its progress.

Returns and Refunds

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please contact us within 7 days of receiving your items to arrange for a return or exchange. Items must be returned in their original condition and packaging, and return shipping costs are the responsibility of the customer.

Privacy Policy

We are committed to protecting your privacy and safeguarding your personal information. Our Privacy Policy outlines how we collect, use, and disclose your data when you use our website and services. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

Intellectual Property

All content on this website, including images, logos, text, and graphics, is the property of The X-Plug and is protected by copyright laws. You may not reproduce, distribute, or modify any content from this website without our prior written consent.

Changes To This Agreement

We reserve the right to update, modify, or change these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

Contact Us

If you have any questions about this Agreement, please contact us by filling out this contact form.